What kind of artwork can I use?
We accept Vector artwork files – PDF, EPS, AI or TIF
How many colors can I use for my custom wrappers?
You can choose up to 3 pantone colors *(5 case minimum for 2 or 3 color imprints… *applies to Promotional Products*) 5-case minimum for all foodservice custom orders.
Can you send a template?
Do you have standard wrapper colors or ink?
The standard wrapper is white. To change the wrapper color, a setup fee is required.
Standard ink color options: White, Black, Purple 2613, Navy Blue 281, Royal Blue 286, Green 347, Yellow 115, Burgundy 221, Red 187, Lime Green 376
Do you charge for a PMS color?
No, we do not charge. But please provide the PMS color # with the artwork.
Am I able to mix flavors or wrapper colors?
No, we do not allow you to mix flavors or wrappers
How fast can I get my order?
8 days plus shipping for new art orders and 5 days plus shipping for reorders.
Can you ship internationally?
Yes, we do ship internationally on the customer’s UPS , DHL or FedEx account number, however all shipping charges will be paid by customer
What are the set-up fees for custom mints?
The set-up plate fee is $30.00 per color for Foodservice new art orders. All plate-fees are a one-time fee until there is a change to the wrappers.
If I re-order, will I have to pay the set-up fees again?
Promotional Products customers will pay a $15.00 (v) charge per color. Flavor, ink, and wrapper changes may apply $15.00 (v) per change. Food Service customers will not pay another set-up fee after the initial order until the wrapper(s) are changed and new plates are required for future orders.
Can I get a sample?
Yes, and you must provide us with your shipping account information
Will I see a proof before my order goes to production?
Yes, we offer 1 free proof & 1 free revision…after that there is a charge.
Are your mints vegan/kosher/gluten free/etc.?
Our mints are OU certified, kosher, gluten free, nut free and fat free…Allergens are Milk and Soy.
Where do I send my order?
Send Foodservice orders to firstname.lastname@example.org
Send Promotional Products orders to email@example.com
Send all other orders to Mints@hospitalitymints.com
What is the current lead time?
Lead time is 8 days plus shipping for new art, and 5 days plus shipping for re-orders.
Do you offer a rush service?
Promotional Products is $80.00 for new art, $48.00 for re-orders. Food service is $48.00 for new art, $28.00 for re-orders.
How long do you keep plates?
We keep each plate for 3 years
What is your cancellation policy?
Our cancellation policy varies on a case by case basis, please contact customer service at Mints@hospitalitymints.com
Do you have the mints in stock?
Everything is made to order
Do you accept credit cards or how do I pay for my order?
Prepayment with valid credit card for the first order. Invoice terms NET30 afterward.
Do you charge for using a 3rd party shipping number?
No, we do not
Do you offer virtual proofs?
One art proof and one revision are provided free with a new art order.
Can I order less than minimum quantity and pay a fee?
No, we do not offer that option at this time
For any other questions please contact our customer service team